Vodafone: design-driven disruption for customer care.

It’s 2020, and I’m diving headfirst into a whirlwind of innovation with Spindox, working hand-in-hand with Vodafone Italy. Over the course of a year, I’m collaborating with their Head of Innovation, a partnership that feels electric with possibility. My mission? To reshape a suite of intranet tools—Vodafone UNICO, Site Down Management, Firewall Checker, and OMINO—into something not just functional, but transformative. As a service designer, I’m crafting UI, UX, and Design Systems that turn complex Telco challenges into experiences that breathe clarity and purpose.

First up: Vodafone UNICO. Picture a sprawling network, a web of RAN disruptions that B2B Telco teams need to untangle daily. For 12 months, I’m in the driver’s seat, updating the UI/UX and Design System to cut through the noise. My focus is laser-sharp—simplicity and clarity. Every screen, every flow, is built to make tracking those disruptions feel intuitive, almost second nature. The details? They’re hashed out in private meetings, where I refine it all with Vodafone’s sharpest minds. The result is a tool that doesn’t just work—it empowers.

Then there’s Site Down Management. Network failures are the enemy here, and I’m tasked with making them easier to monitor. I overhaul the UI/UX and Design System, stripping away confusion and replacing it with precision. This is for the B2B Telco teams—people who need answers fast. I design with them in mind, ensuring every glance at the interface delivers what they need. Again, the fine-tuning happens behind closed doors, in private sessions where feedback shapes the final form.

Next, Firewall Checker. Cybersecurity meets Telco, and I’m redesigning the UI/UX and Design System to make firewall data analysis a breeze. It’s about practicality—giving teams the tools to dig into the data without drowning in it. I prioritize usability, crafting an interface that’s as robust as it is straightforward. The outcomes? Polished in those quiet, focused meetings with Vodafone’s crew, where every tweak lands just right.

Finally, OMINO. This one’s about RAN site and cell performance management—a beast of a task. I lead the charge on the UI/UX and Design System overhaul, turning a tangled mess of metrics into something Telco teams can wield with confidence. Usability is king here, and I make sure every interaction feels smooth, purposeful. The wins are celebrated in private discussions, where the real impact comes to light.

For a year, I’m in the trenches with Vodafone’s Head of Innovation, shaping these tools to improve network monitoring, disruption analysis, firewall provisioning, and RAN performance. It’s not just about design—it’s about lifting the user experience, giving teams the power to act faster, smarter. This is the story of how I turned intranet complexity into Telco clarity, one interface at a time.